After more than a month of shipping by sea, the Qatar customer received their crane kits. The customer is very happy after receiving the end beam of the crane, because their main beam has already been produced. After receiving the products, the customer can start to assemble their Single Girder Overhead Cranes.

Many of our customers choose to buy crane kits from SEVENCRANE, and then produce and complete the assembly by themselves. They are usually crane manufacturers, and they can buy more favorable accessories to reduce costs. So such customers are very familiar with crane installation. However, this Qatari customer is not very skilled. In order to ensure the smooth installation of the customer, we are always ready to provide customers with installation assistance.

After receiving the goods, customers start to assemble their cranes. Because the customer purchased the accessories of the crane, we did not attach the electrical installation diagram of the whole crane. But the customer’s installation experience is not very rich, they found that there is no way to accurately connect the electrical components of the whole crane. After receiving the customer’s question, our sales staff quickly asked the technicians. Our technicians immediately drew the electrical drawings for the customer and helped the customer complete the electrical installation smoothly.

In addition to the electrical installation, the customer’s installation of the crane’s power supply line was not very smooth. They did not understand the installation of the power lines of the crane and could not install them. After receiving the customer’s message, our sales staff selected clear photos and notes from the database. And explained the installation method of the crane power supply for the customer in detail. Problems encountered in customer installation that were successfully resolved on the same day.

The customer was very satisfied with our quick response, and happily told us that he would share the assembled photos with us after the installation is completed.